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Check the Status of Your Help Desk Tickets

Have you wondered what is the status of a help desk ticket you have opened? Did you know you can easily see all of your tickets and view notes made by the technician(s) working on your request? Read more to learn how.

Zoom Video Tutorials

The Zoom website is home to many tutorial videos that are useful when learning how to use Zoom.

Schedule Meetings in Zoom Rooms (Outlook)

You can schedule a meeting with a Zoom Room in Outlook. Booking the room adds a link to the Zoom Room controller to start the meeting. This also shows the room as busy for other users and they are not able to book the room for that time.

Zoom Rooms for Touch In-Meeting Controls

Overview

After you start a meeting from Zoom Rooms for Touch, you can manage the meeting using the integrated controller. The integrated controller has the same features as a regular controller.

This article covers:

Starting and Joining Meetings Using Zoom Rooms For Touch

Overview

The Home screen of Zoom Rooms for Touch includes a list of any meetings scheduled for the room. If the meeting list includes Zoom meetings, those meetings are associated with a START button, where you can start a scheduled meeting. You can also start an instant meeting or join a meeting started outside of the Zoom Room.

Help! My email is offline.

Occasionally you may experience a feeling that you have not received any email in a while.  One of the first things to check is to see if your email is "Working Offline".  This is easy to determine by viewing the lower left hand corner of your active Outlook window. 

 

 

Network Drives and Document Storage

All staff of Finance, Operations and Administration (FOA)  uses network drives for storing of files.  The network drives, typically H: and U:, are fully backed up and can be used to restore files. The H: drive is your personal Home drive and you are the only one with access to it and files within.  The U: drive is for your unit.  Staff in your unit will be able to access anything stored in the U: drive.  All FOA staff should have access to their own personal or 'home' drive.

How to setup sync in Mozilla Firefox

Browser bookmarks are a useful way of saving sites that you visit frequently. Mozilla Firefox lets you sync your bookmarks and other data so you don't have to add or transfer them to your other computers. So how can you turn on this feature? Follow these quick steps for enabling sync on Mozilla Firefox.

How to set up sync in Google Chrome

Get your bookmarks & more on all your devices

Browser bookmarks are a useful way of saving sites that you visit frequently. Google Chrome lets you sync your bookmarks and other data so you don't have to add or transfer them to your other computers. So how can you turn on this feature? Follow these quick steps for enabling sync on Google Chrome.

Sign in to Chrome

When you sign in to Chrome on all your devices, they'll all show the same info:

Take Screenshots with Greenshot on Windows

Greenshot is a light-weight screenshot software tool for Windows with the following key features:

  • Quickly create screenshots of a selected region, window or full screen; you can even capture complete (scrolling) web pages from Internet Explorer.
  • Easily annotate, highlight or obfuscate parts of the screenshot.
  • Export the screenshot in various ways: save to file, send to printer, copy to clipboard, attach to e-mail, send Office programs or upload to photo sites like Flickr or Picasa, and others.