We support our Admin IT Partners with analysis, design, development, implementation, and maintenance of applications to meet their unique business needs. Working closely with our business unit managers and functional users, we offer high-quality, sustainable, customer-centric solutions in order to streamline business processes and maximize return on investment while maintaining compliance with applicable regulations and information security standards.
Application Architect/Integrations/HR-Payroll Applications/Legacy Applications
- Jonathan Keller - System Architect
- Mira Kaloper - Applications Programmer
- Carolyn Germino - Applications Programmer
- Jean Zhang - Applications Programmer
- KeFang Feng - Applications Programmer
- Augustine Torres - Applications Programmer
- Vacant - Applications Programmer
- Andrew Hollman - Contractor
Campus Planning Application Development
- Lisa Johnston - IT Applications Manager
- Dzenya Erwin - Information Systems Analyst
- Jeremy Dalbeck - Applications Programmer Supervisor
- Josh Babcock - Information Systems Programmer
- Jonathan Villavert - Applications Programmer
- Cyrus Horne - Applications Programmer
Facilities Management Application Development
- Lisa Johnston - IT Applications Manager
- Dzenya Erwin - Information Systems Analyst
- Emerson David - Applications Programmer Supervisor
- Carlos Cook - Applications Programmer
- Michael Loranc - Applications Programmer
Safety Services Application Development
Client Services (Desktop Support)
We are a team of technology professionals committed to providing a high level of customer service and support to the Office of the Vice Chancellor for Finance, Operations and Administration (FOA), and the administrative units that report to it. Providing technical support and information technology services to more than 1600 assigned staff, temporary employees, and students.
We support more than 3000 computing devices and peripherals, in a geographically widely dispersed area, providing services to 13 major departments. Includes technical support to line of business applications both vendor purchased and in-house development. We centrally manage the purchasing of IT hardware and software, securing warranties, maintenance agreements and ensuring software license compliance. We work in partnership with the departments supported in accordance with our Support Partnership Agreements.
Help Desk and Deliveries
University Extension Building
1333 Research Park Drive, Room 167
Davis, CA 95618
University Services Building
1441 Research Park Drive, Room 223B
Davis, CA 95618
Phone: (530) 752-1222
Help Desk hours: M-F, 7:30-5:00
Contact us online at the Service Hub.
We are expanding our on-site desktop support schedule and locations. Administrative IT will now have weekly, on-site Desktop Support hours in the following locations:
- Cousteau – 9:00 AM-Noon on Tuesdays
- Mrak Hall – 9:00-11:00 AM on Wednesdays
- Facilities Management – 1:30-3:30 PM on Wednesdays
- Cowell Hall – 1:00-2:00 PM on Fridays
- Hoagland Hall – 2:00-5:00 PM on Fridays
In addition, each Thursday morning from 9:00 AM to Noon, one of our technicians will stop by for a quick walk-through and check-in at the following additional sites:
- 1050 Extension Center Drive
- Aggie Surplus
- Campus HR
- Custodial Services
- Distribution Services
- Dutton Hall
- Fire Department
- Fleet Services
- Utilities Services
The Education and Systems Support (ESS) group within Administrative IT – Client Services provides multiple enterprise application Help Desks for direct business application support, systems analysis and testing, client education, customer communications and change management for system implementations and enhancements with broad and diverse impact to UC Davis and Health System.
Our team provides application systems troubleshooting, answering client inquiries by researching and explaining policies and systems procedures, recommending self-help web information, researching reported problems to determine the source and possible resolutions, and guiding customers through steps used to arrive at solutions to 2600+ clients.
We also design, develop curriculum for and deliver different modes of training including classroom and e-learning solutions for systems managed by FOA.
Instructional design is a systematic process to develop instruction that begins by analyzing learner needs and ends with evaluating success. Our instructional designer will recommend thoughtful methods for developing instruction to help with learner engagement and retention of information.
If you would like to request help with a course, video or infographic, please use this form.
|Michael Cole | Client Services Manager|
Kuali Financial System
We provide technical and customer service support for the Kuali Financial System (KFS), the financial system for UC Davis, used to perform a variety of transactions, from Purchasing to Accounts Payable, Capital Asset Management to Labor Distribution, and Accounts Receivable.
FIS Help Desk: firstname.lastname@example.org
We provide the hardware and systems infrastructure and maintenance to run Admin IT Partner applications, ensuring security, storage and backup services, networking, monitoring, windows services and business continuity, including disaster recovery and business resumption.
- Lowell Valiant - Lead Systems Architect
- Jeremy Blonde - Systems Administrator
- Vacant - Systems Administrator
- John Schutzman - Systems Administrator
- Chris Davis - Systems Administrator
The Quality Assurance (QA) unit provides quality assurance/control and release management support to technology projects and applications within Administrative IT. Testing activities are conducted by the QA and development teams in accordance to quality policy and standards.
Testing activities include test planning, unit/component testing, systems integration testing, acceptance testing, regression testing, confirmation testing, release planning and overall quality management. The team works closely with functional, development, operational, and client support units to provide high quality systems.
The Project Management Office (PMO) leads and manages the portfolio of key IT and business process improvement projects assigned to the office. The office is responsible for selecting, managing and optimizing project resource investments to ensure that projects are aligned with A&FS strategic goals. PMO staff work in partnership with functional, technical and training divisions to form cohesive teams to achieve project objectives. PMO supports the successful management of IT projects through the application of leading project management practices and supporting business systems process improvement.
- Mike Cole - IT Manager
- Bhupesh Sovani - Project Manager
- Trula Daugherty - Business Systems Analyst
- Jennifer C Valdeabella - Business Systems Analyst
- Kimberly Stephens - Business Systems Analyst
Below are a few examples of our projects:
- Supplier Information Management - Coming in late Spring 2018
SaaS implementation will provide intermediary between our suppliers and our financial systems. The supplier portal onboarding tool will allow suppliers to enter and update their own information. In addition, self-serve invoice tracking will enable suppliers to directly monitor the status of invoices submitted to UC Davis. The combinations of features will offload management and inquiry response effort from UC Davis while providing more accurate and timely information reducing turnaround time to activate supplier records and streamlining business processes.
- AggieShip - Coming in late Summer 2018
This implementation will bring multicarrier shipping solution to campus allowing users to compare prices and services of FedEx, UPS, DHL, regional carriers, local courier and internal campus delivery services for documents and packages being shipped to and from UC departments, from individual students, faculty and staff members, as well as between vendors or partners on behalf of the campus for university business. It will aid in optimizing shipping costs, provide greater visibility of domestic shipments, and help meet strict regulatory compliance for international shipments.
- AggieDocs - launched summer 2017
AggieDocs is a content services platform replacing heritage document management system with current generation capability. AggieDocs amplifies traditional content management functionality with cohesive forms, workflow, and application integration technologies enabling solutions that significantly reduce the friction inherent in transactions that involve people, documents, and data to create faster, easier, more convenient, and secure processes. As part of initial onboarding wave, UCDH AP has leveraged forms and reporting to gain visibility and implement business process improvements for reconciliation of invoices and blanket POs. Similarly, central HR and Shared Services Center are benefiting from digital integration of established business processes avoiding exchange and management of physical documents.
- AggieBudget pilot - launched summer 2017
In partnership with BIA and early adopter units, AdminIT successfully deployed new service enabling university budget planning offices to realize greater efficiency, consistency, and transparency in the annual budget planning process. AggieBudget automates a number of existing processes allowing budget planning and tracking efforts to have a strategic focus with less need for manual technical work while simultaneously establishing visibility into plans and outcomes.
Systems Operations & Data Services
The Administrative IT Systems Operations & Data Services is a results-driven, customer-focused team of technical professionals that provide a wide variety of production operations and data management services for Admin IT partnered managed information systems within Finance, Operations, and Administration (FOA). We ensure the reliability and stability of information systems and build solutions to ensure that data is made actionable, accessible and insightful to end users.
Primary information systems supported include KFS/RICE, FISDS, Time Reporting System (TRS), PPSDS/DW, UCPath, AggieBuy, AggieDocs, AggieTravel, AggieShip (coming soon), CSBS, and MyEffort.
- Server and Database Management
- DevOps and Release Automation
- Application Administration and Support
- Batch Job Processing
- Data Integration and Analysis
- Vendor Management
- Security and Audit Compliance
- Data Extract, Transformation & Loading
- Business Intelligence Reporting & Analytics
For general FIS user support, contact the FIS Help Desk
For Systems Operations Support, please contact email@example.com
For Business Intelligence Support, please contact firstname.lastname@example.org
Nate Affleck – Operations & Data Services Manager
Business Intelligence/Data Services
- Alvin Convento – BI Developer
- Prabhdeep Singh – Reporting Analyst
- Linda Durst – Business System Analyst Supervisor
- Calvin Lee – Data System Analyst
- James Mau – ETL Developer
- Nalin Khapre – ETL Developer
Application Support and Programming
Luis Canales – Info Systems Supervisor 2