Our Teams

Application Development

We support our Admin IT Partners with analysis, design, development, implementation, and maintenance of applications to meet their unique business needs. Working closely with our business unit managers and functional users, we offer high-quality, sustainable, customer-centric solutions in order to streamline business processes and maximize return on investment while maintaining compliance with applicable regulations and information security standards.

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Application Architect/Integrations/HR-Payroll Applications/Legacy Applications

Campus Planning Application Development

Facilities Management Application Development

Safety Services Application Development

Desktop Support

 

We are a team of technology professionals committed to providing a high level of customer service and support to the Office of the Vice Chancellor for Finance, Operations and Administration (FOA), and the administrative units that report to it.  Providing technical support and information technology services to more than 1600 assigned staff, temporary employees, and students.   

 

We support more than 3000 computing devices and peripherals, in a geographically widely dispersed area, providing services to 13 major departments.   Includes technical support to line of business applications both vendor purchased and in-house development.  We centrally manage the purchasing of IT hardware and software, securing warranties, maintenance agreements and ensuring software license compliance. We work in partnership with the departments supported in accordance with our Support Partnership Agreements.

Help Desk and Deliveries

University Extension Building
1333 Research Park Drive, Room 167
Davis, CA 95618

Office

University Services Building
1441 Research Park Drive, Room 223B
Davis, CA  95618


Email: adminithelp@ucdavis.edu
Phone: (530) 752-1222
Help Desk hours: M-F, 7:30-5:00

Contact us online at the Service Hub.

On-site Desktop Support for FOA Units

We are expanding our on-site desktop support schedule and locations. Administrative IT will now have weekly, on-site Desktop Support hours in the following locations:

  • Cousteau – 9:00 AM-Noon on Tuesdays
  • Mrak Hall – 9:00-11:00 AM on Wednesdays
  • Facilities Management – 1:30-3:30 PM on Wednesdays
  • Cowell Hall – 1:00-2:00 PM on Fridays
  • Hoagland Hall – 2:00-5:00 PM on Fridays

 

In addition, each Thursday morning from 9:00 AM to Noon, one of our technicians will stop by for a quick walk-through and check-in at the following additional sites:

  • 1050 Extension Center Drive
  • Aggie Surplus
  • Campus HR
  • Custodial Services
  • Distribution Services
  • Dutton Hall
  • Fire Department
  • Fleet Services
  • TAPS
  • Utilities Services

ESS

The Education and Systems Support (ESS) group within Administrative IT – Client Services provides multiple enterprise application Help Desks for direct business application support, systems analysis and testing, client education, customer communications and change management for system implementations and enhancements with broad and diverse impact to UC Davis and Health System.

Our team provides application systems troubleshooting, answering client inquiries by researching and explaining policies and systems procedures, recommending self-help web information, researching reported problems to determine the source and possible resolutions, and guiding customers through steps used to arrive at solutions to 2600+ clients.

We also design, develop curriculum for and deliver different modes of training including classroom and e-learning solutions for systems managed by FOA.

Instructional Design

Instructional design is a systematic process to develop instruction that begins by analyzing learner needs and ends with evaluating success. Our instructional designer will recommend thoughtful methods for developing instruction to help with learner engagement and retention of information.

If you would like to request help with a course, video or infographic, please use this form.

Our Team

Mike Cole Michael Cole | Client Services Manager
Education & Systems Support (ESS)
Leslie Olsen Leslie Olsen | ESS Manager
Reina Dela Cruz Reina Dela Cruz | FIS Help Desk Lead
Chris Marken Chris Marken | PPS Help Desk Lead | PPS Admin | Trainer
Janene Davis Janene Dennis | TRS Help Desk | Trainer
Karen Olson Karen Olson | FIS Help Desk | Trainer
Heloisa Kinder Heloisa (Eh-lo-ee-zah) Kinder | Instructional Designer | Online Training Developer | Web Designer

Kuali Financial System

We provide technical and customer service support for the Kuali Financial System (KFS), the financial system for UC Davis, used to perform a variety of transactions, from Purchasing to Accounts Payable, Capital Asset Management to Labor Distribution, and Accounts Receivable.

KFS website

FIS Help Desk: fishelp@ucdavis.edu

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Infrastructure Management

We provide the hardware and systems infrastructure and maintenance to run Admin IT Partner applications, ensuring security, storage and backup services, networking, monitoring, windows services and business continuity, including disaster recovery and business resumption. 

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Quality Assurance

The Quality Assurance (QA) unit provides quality assurance/control and release management support to technology projects and applications within Administrative IT. Testing activities are conducted by the QA and development teams in accordance to quality policy and standards. 

Testing activities include test planning, unit/component testing, systems integration testing, acceptance testing, regression testing, confirmation testing, release planning and overall quality management. The team works closely with functional, development, operational, and client support units to provide high quality systems.

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Strategic Projects

The Project Management Office (PMO) leads and manages the portfolio of key IT and business process improvement projects assigned to the office. The office is responsible for selecting, managing and optimizing project resource investments to ensure that projects are aligned with A&FS strategic goals. PMO staff work in partnership with functional, technical and training divisions to form cohesive teams to achieve project objectives. PMO supports the successful management of IT projects through application of leading project management practices and supporting business systems process improvement.

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Projects

Below are a few examples of our projects:

  • Supplier Information Management Coming in late Spring 2018
    SaaS implementation will provide intermediary between our suppliers and our financial systems. The supplier portal onboarding tool will allow suppliers to enter and update their own information.  In addition, self-serve invoice tracking will enable suppliers to directly monitor status of invoices submitted to UC Davis. The combinations of features will offload management and inquiry response effort from UC Davis while providing more accurate and timely information reducing turnaround time to activate supplier records and streamlining business processes.
  • AggieShip - Coming in late Summer 2018
    This implementation will bring multicarrier shipping solution to campus allowing users to compare prices and services of FedEx, UPS, DHL, regional carriers, local courier and internal campus delivery services for documents and packages being shipped to and from UC departments, from individual students, faculty and staff members, as well as between vendors or partners on behalf of the campus for university business. It will aid in optimizing shipping costs, provide greater visibility of domestic shipments, and help meet strict regulatory compliance for international shipments.
  • AggieDocs - launched summer 2017
    AggieDocs is a content services platform replacing heritage document management system with current generation capability. AggieDocs amplifies traditional content management functionality with cohesive forms, workflow, and application integration technologies enabling solutions that significantly reduce the friction inherent in transactions that involve people, documents, and data to create faster, easier, more convenient, and secure processes. As part of initial onboarding wave, UCDH AP has leveraged forms and reporting to gain visibility and implement business process improvements for reconciliation of invoices and blanket POs. Similarly, central HR and Shared Services Center are benefiting from digital integration of established business processes avoiding exchange and management of physical documents.
  • AggieBudget pilot - launched summer 2017
    In partnership with BIA and early adopter units, AdminIT successfully deployed new service enabling university budget planning offices to realize greater efficiency, consistency, and transparency in annual budget planning process. AggieBudget automates a number of existing processes allowing budget planning and tracking efforts to have a strategic focus with less need for manual technical work while simultaneously establishing visibility into plans and outcomes. Watch for more updates as full campus rollout is scheduled for spring of 2018!

Systems Operations & Data Services

The Administrative IT Systems Operations & Data Services is a results-driven, customer-focused team of technical professionals that provide a wide variety of production operations and data management services for Admin IT partnered managed information systems within Finance, Operations, and Administration (FOA). We ensure the reliability and stability of information systems and build solutions to ensure that data is made actionable, accessible and insightful to end users.

Primary information systems supported include KFS/RICE, FISDS, Time Reporting System (TRS), PPSDS/DW, UCPath, AggieBuy, AggieDocs, AggieTravel, AggieShip (coming soon), CSBS, and MyEffort.

Services Provided

  • Server and Database Management
  • DevOps and Release Automation
  • Application Administration and Support
  • Batch Job Processing
  • Data Integration and Analysis
  • Vendor Management
  • Security and Audit Compliance
  • Data Extract, Transformation & Loading
  • Business Intelligence Reporting & Analytics

Contact Us

For general FIS user support, contact the FIS Help Desk

For Systems Operations Support, please contact ait-ops@ucdavis.edu

For Business Intelligence Support, please contact bisupport@ucdavis.edu

 Nate Affleck – Operations & Data Services Manager

Business Intelligence/Data Services

Iolani Lozano – Business Intelligence Manager

Application Support and Programming

Luis Canales  Info Systems Supervisor 2

Systems and Database Support