
Symptoms
You encounter this window when attempting to use Adobe Acrobat DC
Cause
It is very likely that you signed into Adobe Acrobat DC using the Personal ID option instead of the Enterprise ID option.
Steps to Fix
- Confirm you have submitted this form to request a license for Adobe Acrobat DC
- Re-Open Adobe Acrobat DC
- At this window, click Not your Adobe ID?
- At this window, click Sign in with an Enterprise ID
- At this window, enter in your UC Davis email address
- At this window, click Enterprise ID
- At this window, login to the UC Davis CAS using your UC Davis credentials
- At this window, click Accept
- At this window, click Continue
- Adobe Acrobat DC will now open