The Education and Systems Support (ESS) group within Administrative IT – Client Services provides multiple enterprise application Help Desks for direct business application support, systems analysis and testing, client education, customer communications and change management for system implementations and enhancements with broad and diverse impact to UC Davis and Health System.

Our team provides application systems troubleshooting, answering client inquiries by researching and explaining policies and systems procedures, recommending self-help web information, researching reported problems to determine the source and possible resolutions, and guiding customers through steps used to arrive at solutions to 2600+ clients.

We also design, develop curriculum for and deliver different modes of training including classroom and e-learning solutions for systems managed by FOA.

Instructional Design

Instructional design is a systematic process to develop instruction that begins by analyzing learner needs and ends with evaluating success. Our instructional designer will recommend thoughtful methods for developing instruction to help with learner engagement and retention of information.

View some examples of materials we have developed.

If you would like to request help with a course, video or infographic, please use this form.

Contact Us

Mike Cole Michael Cole | Client Services Manager
Education & Systems Support (ESS)
Leslie Olsen Leslie Olsen | ESS Manager
Reina Dela Cruz Reina Dela Cruz | FIS Help Desk Lead
Chris Marken Chris Marken | PPS Help Desk Lead | PPS Admin | Trainer
Janene Davis Janene Dennis | TRS Help Desk | Trainer
Karen Olson Karen Olson | FIS Help Desk | Trainer
Heloisa Kinder Heloisa (Eh-lo-ee-zah) Kinder | Instructional Designer | Online Training Developer | Web Designer