Welcome to the Operations, Data Services and Support unit of Admin IT
We provide essential support and services, encompassing enterprise systems, operational excellence, and data-driven insights that are critical for the strategic decision-making and daily operations of our organization.
Meet our staff
https://adminit.ucdavis.edu/operations-data-services/staff
What We Do
Within Operations, Data Services and Support, we are dedicated to providing robust support across three key domains:
1. Enterprise Systems Support (ESS): We specialize in immediate assistance and troubleshooting for business applications, ensuring seamless user experiences. Additionally, we prioritize user education and access provisioning, equipping our users with the knowledge and resources needed to leverage enterprise systems effectively.
- Application support: Our team offers immediate assistance and solutions for issues related to business applications used across the organization.
- Client education: We equip clients with training and resources to enhance their understanding and proficiency in using enterprise systems effectively.
- Communication: We ensure clear and consistent communication with clients regarding system changes, upgrades, and implementations, facilitating smooth transitions.
- Troubleshooting: Our team excels in identifying and resolving technical issues within application systems to minimize downtime and disruptions.
- Solutions: We assist clients in navigating complex technical challenges and guide them towards effective solutions.
- Provisioning: We manage user access and permissions within enterprise systems, ensuring appropriate levels of access and security.
- Systems analysis and testing: We provide thorough evaluations of system functionalities, identifying areas for improvement, and conducting rigorous testing to ensure optimal performance.
2. DevOps: Our DevOps team focuses on managing the core infrastructure that supports university systems, ensuring reliability and scalability. By implementing automation and modern release management practices, we optimize development, testing, and deployment workflows while maintaining robust security and compliance.
- Infrastructure Management: Oversee the operation and maintenance of servers, databases, and cloud services to ensure reliability, scalability, and performance.
- Automation and Release Management: Streamline development, testing, and deployment processes using automation tools and continuous integration/delivery practices.
- Batch Processing: Manage system batch jobs to support automated tasks and operational workflows.
- Security and Compliance: Implement robust security measures and ensure compliance with organizational policies and regulatory standards.
- Vendor Collaboration: Partner with technology vendors to procure and maintain infrastructure-related tools and services.
3. DataOps: Our DataOps team supports data integration, operational data workflows, and enterprise applications. We manage and monitor data pipelines to enable accurate and efficient information exchange while providing hands-on application support for document management and workflow systems.
- Data Integration and Operations: Develop, monitor, and maintain data pipelines for extracting, transforming, and loading (ETL) information between systems.
- Operational Data Support: Troubleshoot and resolve integration issues, perform data updates, and escalate complex needs to development teams.
- Application Administration: Provide configuration, support, and maintenance for enterprise document management, workflow, and other business-critical applications.
- Data Workflow Automation: Manage and optimize batch processing for data operations to improve efficiency and data accuracy.
- Data Security and Governance: Ensure compliance with data security policies and manage access controls to protect sensitive information.
4. Reporting & Data Services: Leveraging data as a strategic asset, we offer comprehensive data integration, analysis, and reporting solutions. We develop specialized data repositories like data marts and manage enterprise reporting platforms such as Cognos and Oracle to drive informed decision-making across the organization
- Data Integration and Analysis: We integrate data from various sources, analyze it to extract insights, and provide valuable information for decision-making.
- Data Extract, Transformation & Loading: We extract data from source systems, transform it into a usable format, and load it into a target system for further analysis and reporting.
- Business Intelligence Reporting & Analytics: We develop and maintain reporting solutions to deliver actionable insights and support data-driven decision-making across the organization.
- Data Mart Delivery: We design and implement data marts to provide specialized data repositories optimized for specific business functions or departments.
- Enterprise Reporting Solutions: We manage and optimize enterprise reporting solutions such as Cognos and Oracle to provide comprehensive reporting capabilities and support organizational reporting needs.
How to Get Help
Contact Systems Operations and Data Services through our general inbox for swift and expert assistance catered to your needs.