Process Improvement (PI) involves identifying, analyzing and improving existing business processes within an organization to meet new standards of quality and efficiency.
Process Improvement is:
- An ongoing, evolutionary way to do business.
- An effort to improve the quality of processes, services or products.
- A methodology focused on eliminating activities that don’t add value.
What is the value?
Results of a process improvement effort can be measured in the enhancement of product quality, customer satisfaction, increased productivity, development of skills, efficiency and increased profit. Good business processes enable efficient and effective operations and empower employees to succeed.
Partnership Opportunities
Whether you're developing a new process or redesigning an existing one, the Office of Business Transformation (OBT) offers several support options:
- Process Reviews: Engage stakeholders to analyze current operations, identify issues, envision improvements, and document steps to achieve the desired future state.
- Lean Process Improvement: Utilize Lean Six Sigma (DMAIC) methodology to define customer value, focusing on delivering value and reducing waste.
- Leading Practice Research: OBT will research and present leading practices from other institutions to help integrate effective strategies into your department.
- Consultation: Unsure which tools to use? Schedule a meeting with OBT to discuss your department's needs and receive guidance on the best course of action, considering university-wide support mechanisms and available services.