UC Davis Project Highlights

Continuous Improvement Projects

Discover how UC Davis teams are transforming the way we work. These real-world projects highlight how individuals and teams have applied Lean principles and continuous improvement tools to streamline processes, boost efficiency, and deliver measurable results across departments and functions. 

See continuous improvement in action and get inspired by the impact it's making across UC Davis.

Additional project summaries available in the Continuous Improvement Showcase Gallery Walk. 

  

2025 Project Highlights

CategoryProject TitleProject Lead(s)AreaDescriptionOverview
Administrative and Operational EfficiencyStreamline the Payroll Process for Aggie Host Security OfficersAndrey Furmuzan, Carlee GnosFOA - Business Partners and Human ResourcesStudents and staff were collectively spending over 30 hours every two weeks on inefficient and time-intensive activities to manage timesheets. This project resulted in a 75% reduction in workload, and $50K in annual savings. 
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2024 Project Highlights

CategoryProject TitleProject Lead(s)AreaDescriptionOverview
Digital AutomationBudget Process ImprovementTiffany WrightFOA - Budget and Institutional AnalysisThe campus budget process affects every operational unit, yet the time spent on it varies widely. This project works to streamline, standardize, and automate the process—reducing effort and improving consistency.
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Administrative and Operational EfficiencyEnhancing Customer Satisfaction by Reducing Project Request Turnaround TimeAruna ChettySchool of MedicineUsers and PIs can experience delays of up to six months for new project orders in the Biostatistics Shared Resource (BSR) PPMS, often due to incomplete or redundant templates. These delays create challenges for customer satisfaction. This project aims to shorten turnaround times and enhance the overall customer experience.
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Service DeliveryImprove Life Sciences Purchasing EfficienciesMaura McLoughlinFOA - Supply Chain ManagementDepartment buyers for Life Sciences purchases often face confusion when choosing between the SSPR and SBF waiver forms, resulting in errors about 30% of the time. These errors cause processing delays and customer frustration. This project aims to increase correct form usage, speeding up processing and improving customer satisfaction.
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Service DeliveryImproving Timeliness of Computer DeploymentsElissa Roeser, Melanie Clague, Prosper Godonoo, Steve PiggCollege of EngineeringCollege of Engineering computer deployments are delayed, averaging 10 business days instead of the 2-day target. This project aims to speed up deployment, reduce frustration, and help users become productive sooner.
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Service DeliveryLast Mile InitiativeJen CarmichaelFOA - Supply Chain ManagementVendor delivery on campus average 1-3 packages per stop and are performed by unknown persons. Project goals include reducing carbon footprint while increasing package delivery per stop.  
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Administrative and Operational EfficiencyMEDComp Benefits Payment Process Cycle Time ReductionPriya VenkatesanFOA-Office of Business TransformationReduce processing and payment of MEDCOMP benefits; improving customer satisfaction and reducing manual effort of Benefits staff.
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Administrative and Operational EfficiencyImprove NIFA Reporting ComplianceMaggie GonzalezSchool of Veterinary MedicineImprove compliance rates with annual National Institute of Food and Agriculture (NIFA) reporting. 
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Administrative and Operational EfficiencyPartner Onboarding Memorandum of Understanding (MOU) ProcessErin SilvaOffice of Chancellor and ProvostImprove the turnaround time for MOU process, explore automation and develop standard work.
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Digital AutomationPersonnel Action FormJody HydeDEVARReduce the processing time and improve efficiency for pay-related action within Development and Alumni Relations by implementing a SharePoint form that automates data collection and approval routing.
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Administrative and Operational EfficiencyReduce Recruiting Advertising BudgetCharlie Conselman, Sarah BanchieriFOA-Human ResourcesReduce advertising budget for recruitment tools and identify more strategic uses to reallocate savings.
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Digital AutomationReduce Volume of cases for general questionsAndrey FurmuzanFOA-Business PartnersExplore AI tools to reduce the number of cases (e.g., tickets) created for general questions. 
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Administrative and Operational EfficiencyStreamlining Effort Allocation ProcessSumeet HothiSchool of MedicineImprove the tracking of effort allocations in the Violent Prevention Research Program (VPRP).
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Administrative and Operational EfficiencyTalent Acquisition Budget Management EnhancementMartin SerranoFOA-Human ResourcesOptimize use of budget for role that take longer time-to-fill. Project aims to improve time-to-fill and increase satisfaction. 
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Administrative and Operational EfficiencyUpdate Youth Protection Waiver ProcessCourtney MersonContinuing and Professional EducationImprove the waiver collection process for youth programs at UC Davis; enhance customer satisfaction and revenue generation.
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Service DeliveryWebsite Efficiency and Customer SatisfactionBreAnda NorthcuttFOA-CommunicationsEnhance website visitor experience by automating site analysis, content audit and regular feedback collection.
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