Email | ADMIN IT

Help! My email is offline.

Occasionally you may experience a feeling that you have not received any email in a while. One of the first things to check is to see if your email is "Working Offline". This is easy to determine by viewing the lower left hand corner of your active Outlook window.

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Calendar Permissions and Sharing

This Tech Tip describes how to grant rights to view your calendar, either manually (preferred) or through email. Some departments may ask all staff members to assign Free/Busy time, subject, and location level permissions to their All Staff group.

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Best Practices: Contacting the Help Desk

We all need a little help with our computers, printers and phones from time to time. In order to serve you in the best and most efficient fashion, it is very helpful if you include as much information as possible in your initial request. Information the help desk staff needs to help you includes:

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Removing Saved Email Addresses from Outlook

When you want to add recipients to an Outlook email message, you can select the To, Cc, and Bcc buttons to choose a recipient from your contacts or manually type the address. If you type the address in the To, Cc, or Bcc boxes, you'll notice that Outlook provides suggestions as you type. These suggestions are stored in the Auto-Complete List.

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What's the difference between 'reply', 'reply all' and 'forward'?

Email is part of our daily lives and we find ourselves sending and receiving emails constantly. Occasionally, you will need to reply to the sender or send the original message to another person/group. It can sometimes be confusing if you should use 'reply', 'reply all', or 'forward'. Let's break down each one, what it means and how to use them.

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Turn On/Off Email Alert Popup Messages

Desktop Alerts are notifications that appear on your desktop when you receive a new email message, meeting request, or task request to your inbox. The alerts will pop up on the bottom right-hand corner of your desktop, by the System Tray. By default, Desktop Alerts are turned on for Safety Services. While useful for some, others may find them bothersome or they may interfere with your work. If you'd like to turn your alert notifications on or off, please follow the instructions below.

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Updating Attendees on Group Meetings

You may need to update a regular or recurring calendar meeting invite for various reasons. Occasionally folks leave, retire or take a position with another department in the University or new employees arrive. It is important that meetings be updated as staff changes occur. Luckily, this is easy to do and does not require canceling and recreating the meeting.

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Send an Email from Outlook Using an Alternate Email Address

Occasionally a need arises to send email from a group or alternate email address. These simple instructions will help you configure your Outlook email client to show email as being sent from another address.

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Find Missing Outlook Folders

Every now and then an Outlook folder will go missing. You know it used to be there, but now it's disappeared. Often, the folder has simply been accidentally moved underneath another Outlook folder without you realizing it, and while you can still find an email through search, you can't figure out where it's hiding. If this has happened to you, here is the way to find your folder.

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How to Disable the Clutter Folder in Office 365

A few months back, Office 365 introduced a new feature called Clutter. Unlike Junk E-mail, which contains messages that are unsolicited, unwanted, or potentially malicious, the Clutter folder is intended to hold messages that are wanted, but don’t require immediate attention and can safely be ignored.

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