Email

Phishing FAQs

"Phishing" (pronounced "fishing") refers to a form of fraud that attempts to acquire sensitive information (usually your username, also called login or loginID, and passphrase/passphrase). There are many variations, but the most obvious characteristic of a phishing message is that it instructs you to provide sensitive information either by replying to the message, or by clicking on a link and entering the information on a web page.

What's the difference between 'reply', 'reply all' and 'forward'?

Email is part of our daily lives and we find ourselves sending and receiving emails constantly.  Occasionally, you will need to reply to the sender or send the original message to another person/group.  It can sometimes be confusing if you should use 'reply', 'reply all', or 'forward'.  Let's break down each one, what it means and how to use them.

Removing Saved Email Addresses from Outlook

When you want to add recipients to an Outlook email message, you can select the ToCc, and Bcc buttons to choose a recipient from your contacts or manually type the address. If you type the address in the ToCc, or Bcc boxes, you'll notice that Outlook provides suggestions as you type. These suggestions are stored in the Auto-Complete List.

How to add a shared mailbox in Outlook (Windows)

Microsoft Outlook features the ability to open shared mailboxes in addition to your own personal email mailbox. This is often used by departments that utilize a shared departmental mailbox in which access is shared among the team. If you need to open an shared mailbox in Outlook, proceed with the steps below.

Turn On/Off Email Alert Popup Messages

Desktop Alerts are notifications that appear on your desktop when you receive a new email message, meeting request, or task request in your inbox. While useful for some, others may find them bothersome or they may interfere with your work.

Calendar Permissions and Sharing

This Tech Tip describes how to grant rights to view your calendar, either manually (preferred) or through email. Some departments may ask all staff members to assign Free/Busy time, subject, and location level permissions to their All Staff group.

Best Practices: Contacting the Help Desk

We all need a little help with our computers, printers and phones from time to time.  In order to serve you in the best and most efficient fashion, it is very helpful if you include as much information as possible in your initial request.

Updating Attendees on Group Meetings

You may need to update a regular or recurring calendar meeting invite for various reasons.  Occasionally folks leave, retire or take a position with another department in the University or new employees arrive.  It is important that meetings be updated as staff changes occur.  Luckily, this is easy to do and does not require canceling and recreating the meeting.