Blog

Phishing FAQs

"Phishing" (pronounced "fishing") refers to a form of fraud that attempts to acquire sensitive information (usually your username, also called login or loginID, and passphrase/passphrase). There are many variations, but the most obvious characteristic of a phishing message is that it instructs you to provide sensitive information either by replying to the message, or by clicking on a link and entering the information on a web page. Read more

How to Convert an Email to a PDF

Outlook provides users a way to convert emails to PDFs either individually or as a group of emails (existing in same folder). When done individually, the desired email can be converted by printing to PDF or saving the file as a PDF. Also, if Adobe Acrobat (full version) is installed, complete folders can be saved as a collection of PDFs. The collection can be opened as an Acrobat portfolio as an archive of a group of PDF'd emails, preserving the emails including attachments. This option is good to preserve emails that need to be archived for other people's use and opened as an email viewer. The portfolio's structure is maintained and will list all available emails in the portfolio and the attachments to the emails. Read more

Customizing your Start Menu in Windows 10

You have the ability in Windows 10 to customize and personalize your Start Menu to help you work and find frequently used Apps more efficiently.  Most computers start with a generic start menu, but with a few clicks here and some moves here and there, you can have your Start Menu looking exactly the way you want it.

How to Install Software via Self Service

Overview

AdminIT utilizes the UC Davis Self-Service application allows end-users to install frequently requested software onto their computer on their own without needing administrative rights. To install one of the available software offers, please refer to the instructions below.

How to add a shared mailbox in Outlook (Windows)

Overview

Microsoft Outlook features the ability to open shared mailboxes in addition to your own personal email mailbox. This is often used by departments that utilize a shared departmental mailbox in which access is shared among the team. If you need to open an shared mailbox in Outlook, proceed with the steps below.

How to Secure Print

Overview

Some departmental Canon, Xerox, and Ricoh printer/copiers support secure printing. When secure print jobs are sent to a printer, the job is not printed on the printer immediately; the user must go to the copier and enter a PIN or Passcode to process the print job. Follow this guide to send and retrieve Secure Print jobs on a Xerox, Canon, or Rioch printer/copier.

Calendar Permissions and Sharing

This Tech Tip describes how to grant rights to view your calendar, either manually (preferred) or through email. Some departments may ask all staff members to assign Free/Busy time, subject, and location level permissions to their All Staff group.

Restore Previous Versions

Did you accidentally delete a file or folder? Or perhaps misplaced it? If so, you're in luck! Our clients have the ability to restore a file or a folder from a network drive back to a previous version!

Windows 10 Windows Key Shortcuts

The ability to reduce several mouse clicks and movements through the use of hotkeys can be greatly beneficial in saving time while navigating through your daily computing tasks. An often underused set of keyboard shortcuts involves the Windows logo key. Common on most keyboards, it can be found on the bottom row of your keyboard, left of the spacebar.

How to Send an Encrypted Email with Office 365

On occasion, you may need to send a secure encrypted email. Doing so will require the recipient to access a website and sign-in with their UC Davis Office 365 account or enter a one-time passcode in order to view the secure email message.

What is my Default Printer and how do I Change it?

From time to time you may need to start printing from a new printer.  This can happen because of a desk or office move or because of a network change.  For efficiency, you should set your default printer to the one you use most often or the one that is most convenient. 

Best Practices: Contacting the Help Desk

We all need a little help with our computers, printers and phones from time to time.  In order to serve you in the best and most efficient fashion, it is very helpful if you include as much information as possible in your initial request. Information the help desk staff needs to help you includes: